Today we’d like to talk to you about outstanding customer service. In a previous blog, we talked about outstanding customer service from an owner’s point of view, but what does it look like from a tenant’s point of view?
The tenant has a right to outstanding customer service. After all, he’s paying the mortgage, he’s paying the property manager’s salary, and he’s paying the taxes and the insurance. The tenant is the one paying the bills. What is he expecting in return? He really wants to know that you care about him and he wants to know that you will react on a timely basis when he calls in with an appliance problem, or an air conditioning problem or a dishwasher problem. He wants you to get the problem resolved quickly. He wants to be inconvenienced as little as possible, so a property manager needs to get it taken care of and follow up and follow through. Let the tenant know you are ready to work with him.
Tenants want us to care about making their concerns a priority. If they call you on Monday, they want to know that you’re How a Coral Springs Property Managment Companyreacting to it on Monday. If it’s a minor problem, outstanding customer service means it will be fixed by the end of the week. If it’s an emergency it will be fixed right now. Tenants want to know they aren’t going to have to sleep with dripping water or with the air conditioning not working. Care about your tenants enough to make them a priority.
If you have any questions about how a property manager should be taking care of your tenants and their needs, please contact us at Florida Management & Consulting Group, and we’d be happy to help you.