Today we’d like to talk to you about what outstanding customer service is. That term depends on the customer’s point of view. When the customer is the landlord, outstanding customer service isn’t just collecting the rent or evicting a tenant who isn’t paying rent. It’s about making sure the owner’s money is spent wisely.
How do you do that? If you get a call from the air conditioning company that you have an air conditioner leaking, and the unit is only two years old but they can’t find the source of leak, so they have to do a nitrogen test that will cost $350. You’re going to How A Coral Springs Property Management Company Looks After Your Homehave to understand what that means so you can go back to the owner and tell him it’s a necessary test that will help us understand what’s wrong with the unit. If you can do that on a consistent basis and diagnose problems correctly, you’ll be giving outstanding customer service to the property owner.
Communication is also an important part of providing outstanding customer service. If you don’t communicate properly, you’ll know how important it is because you’ll hear about it. You’ve got to keep the owner in the loop and tell them what’s going on even when you don’t have much to say. You have to let them know you’re on the problem and working on a solution, and you’ll get back to them as soon as you have something definitive to say.
That’s what you have to do to provide outstanding customer service to the owner. If you have any questions about this, or you’d like to learn more about us, please contact us at Florida Management & Consulting Group.
Military: David Harper is a retired United States Air Force Lieutenant Colonel. As a Lieutenant he served in Southeast Asia during the Vietnam War (1968-1969) where he was a Casualty Staging Officer ( Aeromedical Evacuation). He was tasked with moving wounded Soldiers and Marines from Vietnam to various military hospitals in the theatre and eventually Stateside. After serving in several Air Force Reserve Units he was “called up” to serve in Desert Shield/Desert Storm (1990-1991) Where he was Chief Planner on the Central Command Staff for the Aeromedical Evacuation of all US Casualties during the pre-invasion and post-invasion phases. He retired from the Air Force Reserve in 1993. Currently he is the President of the Broward County Chapter of the Military Officer’s Association of America.
South Florida Property Manager Roger Schalk is a member of the National Association of Residential Property Managers (NARPM), and the Florida Association of Property Managers (FARPM). A real estate professional for 18 years he has spent his entire professional career managing and developing company’s and their employees in customer facing roles and has successfully established himself in Property Management.