Today we’d like to talk to you about what a good property manager looks like, or what it takes to be a good property manager. To be a good property manager, you have to have a mature sense of judgment, you have to have lots of hands-on experience and you have to have a commitment to providing outstanding customer service. If you show up every day with that in mind, you have the potential to be a good property manager.
A good sense of judgment means making all of your decisions about how to react wisely to tenant issues, to maintenance issues and so forth with a sense of doing the work properly, planning for what happens if you’re wrong, ensuring that you spend the Bad vs Good Property Management in Coral Springs, FLowner’s money wisely and determining how you can get a good diagnosis out of the vendor. You have to talk to the air conditioning company and find out why they want to do a leak test for $350. You have to get right down to where the gears work in order to have a mature sense of judgment. It’s about expecting what can go wrong next. You always have to have that in the back of your mind. If you’re just collecting rent and passing on the proceeds, you’re not really doing a good job as a property manager.
Hands-on experience means that you have to actually do the “work” every day. You have to be present and understand the problems, deal with them and resolve them on a daily basis.
Outstanding customer service means always keeping the customer in mind. It means making sure problems are taken care of on a timely basis, the money is being well-spent and you’re taking care of the problem correctly the first time. If you do that, you can say you’re a good property manager.
If you have any questions about property management, or you’d like more information on how to choose a good property manager, please contact us at Florida Management & Consulting Group, and we would be happy to help you.
Military: David Harper is a retired United States Air Force Lieutenant Colonel. As a Lieutenant he served in Southeast Asia during the Vietnam War (1968-1969) where he was a Casualty Staging Officer ( Aeromedical Evacuation). He was tasked with moving wounded Soldiers and Marines from Vietnam to various military hospitals in the theatre and eventually Stateside. After serving in several Air Force Reserve Units he was “called up” to serve in Desert Shield/Desert Storm (1990-1991) Where he was Chief Planner on the Central Command Staff for the Aeromedical Evacuation of all US Casualties during the pre-invasion and post-invasion phases. He retired from the Air Force Reserve in 1993. Currently he is the President of the Broward County Chapter of the Military Officer’s Association of America.
South Florida Property Manager Roger Schalk is a member of the National Association of Residential Property Managers (NARPM), and the Florida Association of Property Managers (FARPM). A real estate professional for 18 years he has spent his entire professional career managing and developing company’s and their employees in customer facing roles and has successfully established himself in Property Management.